We're sorry to hear about this experience you had whilst using our products. In order for us to see if we can pinpoint what may have happened here, please reach out to the askINKEY team here or at [email protected]
We are so sorry to hear this! Please reach out to us explaining the damage to our team using the contact methods below, along with an image of the damage/leak and your order number. Our team will be happy to help you.
We’re sorry to hear you didn’t receive your order as planned. Please contact our team using the contact methods below, along with an image of what you have received in your order and your order number. Our team will be happy to help you.
We’re so sorry to hear your order didn’t arrive complete! Please contact our team at [email protected] or via our live chat, including an image of what you received, and your order number. They will be happy to help.
Not all of our products come with seals! We place seals on only our tubed products, to prevent leaks in transit. Please be rest assured we do not have a returns department, so all products are unused, unopened, and safe for your personal use.
If your product appears to have a defect, please do let us know! We happily receive all INKEY product feedback, regardless of where it was purchased, so we can continue to improve the quality of our products. However, as this was purchased from anoth
We're sorry to hear this!. 5. You may find leaving your product upside down for up to 30 minutes to begin with, to help get things moving!. If you do continue to have any difficulty, please do send over a video and the batch code from the bottom of t
All our products are free of fragrance and any smell they do impart is due to the nature of ingredients used in the product and nothing to worry about. If you do feel that there is something wrong however, please share the batch code with us using th
Our products do not have a set expiration date, as a product's shelf life will vary based on when it is opened and how it is stored. Skincare products instead display what is known as the PAO (Period After Opening) symbol as shown by the jar symbol o
If you do feel there is an issue with your product, please reach out to our Customer Experience team.
Our products do not have a set expiration date, as a product's shelf life will vary based on when it is opened and how it is stored. One notable exception is that over-the-counter drugs, such as SPF products and acne treatments, are required by the g
If you've contacted us at [email protected] and haven't received a response after 72 hours, please check your spam/junk folder incase it has fallen in there. If you're unable to see any response after 72 hours, please do reach out to us again inc
Our products aren't filled to the top but still contain the full amount advertised on the pack. You can use the images below as a reference point. We can confirm it is a legal requirement to provide the fill weight stated on our packaging for cosmeti
If you have placed an order and the funds have successfully been deducted from your account, you may have made a typo in the email address provided at checkout. If you would like us to check this for you and have your confirmation resent over to the
We can confirm it is common for the natural ingredients in our Oat Cleansing Balm to be sensitive to extremes of heat, cold and humidity.Therefore, from time to time your Oat Cleansing Balm may vary in texture and become slightly hard or more liquid.
If you have placed your order during our free gift promotion period, this could be added at the bag stage of placing your order, once the spend threshold has been reached. This isn't added automatically to the bag. We're so sorry if you missed this a
We're sorry to hear you haven't seen the results you wanted from your routine. Please reach out to the askINKEY team at [email protected] and they will be able to assist you with your routine and skin concerns.
We're unable to add or remove any items from an order once it has been placed. We apologise for any inconvenience caused.